Appointment Information
This practice operates on an appointment-based system to ensure continuity of care and efficient service for all patients. While walk-in patients are always welcome, there may be an unavoidable wait, as priority is given to those with pre-booked appointments with their GP.
In the case of an emergency, our team will prioritise your care and assist you as quickly as possible.
Our practice operates on an appointment-based system, allowing us to provide care across urgent, non-urgent, complex, planned chronic care, and preventative health needs.
If you feel you may require additional time with your GP, we kindly ask that you request a longer consultation when booking your appointment. As a general guide, two or more concerns will usually require a longer consultation. Please advise our reception team if you have multiple concerns to discuss so we can ensure the appropriate time is allocated for your visit.
Urgent appointments are available and will be seen by the next available GP. If you believe your condition is urgent, please advise our reception team, who will triage your request and prioritise care accordingly.
Telehealth consultations may be available for patients who have visited the practice within the last 12 months. These services are provided at the discretion of your GP and are subject to clinical suitability.
If you would like a telehealth appointment, please contact the practice and our team will be happy to assist.
At times, you may experience a waiting period due to GPs attending to urgent or more complex medical matters. We apologise for any inconvenience this may cause and appreciate your understanding and patience.
For after-hours care our practice, After Hours Doctor Derwent, is available to support you.
Open from 6:00pm to 10:00pm Monday to Friday, and 9:00am to 6:00pm on Saturday and Sunday, and operates on both a walk-in and appointment-based system. For more information or to book, please visit our website – https://afterhoursdoctorderwent.com.au/
In urgent medical care, our Urgent Care Clinics are open 365 days a year.
Our Hobart Urgent Care Clinic is open from 2:00pm to 10:00pm daily, and our Bridgewater Urgent Care Clinic operates from 9:00am to 7:00pm every day.
For more details on Urgent Care Clinics, please visit the website – https://www.health.tas.gov.au/patients/know-your-treatment-options-right-care-right-place/medicare-urgent-care-clinics
For medical emergencies, please call 000 or attend the Royal Hobart Hospital.
Depending on circumstances and considering the safety of all, nursing home and home visits may be provided to patients. Visits must take place during clinic hours and are at the discretion of the individual GP. If a home visit isn’t appropriate, a telephone consultation may be offered as an alternative.
Please dial Triple Zero (000) or attend the nearest hospital in an emergency. The nearest hospital to the centre is:
Royal Hobart Hospital
48 Liverpool Street
Hobart TAS 7000
For patients with language difficulties a telephone translator service can be arrange on 131 450. For patients with hearing difficulties an Auslan interpretors can be arranged on 1300 287 526. Please advise the receptionist if you think this might be needed.
Payment is required on the day of the consultation and can be made by cash, EFTPOS or Credit Card (excluding Diners and AMEX cards). Workers compensation patients must provide a claim number each time they present for a consultation.
Results and recalls under review. Please phone the Practice for any questions.
These must be done during a consultation with your GP. Repeat referrals are given at your GPs discretion and you may be charged a fee.
You must make an appointment to get a medical certificate and, we regret they cannot be backdated.
Our practice values your privacy. At times, we may email you from our secure email system or practice software. You may also receive SMS messages if you have opted-in to receive them. Please note, to protect your personal information, we are unable to accept email communication from patients.
Results and recalls under review. Please phone the Practice for any questions
Our medical centre complies with all confidentiality and privacy obligations. Please refer to our Privacy Policy or ask reception.
GP Collective
GP Collective is a group of General Practices around Australia with an aim to help people live healthier, happier and longer lives. Richmond Health Centre is a part of GP Collective.
What we do
We manage medical centres, pharmacies, and allied health services, helping Practitioners deliver exceptional care. We also recruit healthcare professionals, set up clinics and pharmacies, and offer corporate health services.
Values
- 1We Care for the Carers / Care Team, Wellbeing.
- 2
We Thrive on the challenge.
- 3
The standard you walk past is the standard you accept.
- 4
Selfless in Service.
